Terms & Conditions

The terms that govern every Voltic purchase.

Effective 2026-07-24 · Last updated 2026-07-24

These Terms & Conditions ("Terms") are a binding agreement between you and Voltic ("Voltic," "we," "us"), the operator of go-voltic.com. By purchasing any Voltic service, submitting a scan request, creating or signing into an account, or otherwise using the site or services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are accepting on behalf of a business, you represent that you have authority to bind it. If you do not agree, do not use the services. Each section opens with a plain-English summary; the full text controls.

1The services

In short: we review websites and deliver reports and recommendations. The reports are information, not implementation.

Voltic provides website review services, including free instant scans, paid Deep Scans, AI Visibility Reports, Pulse Monitoring subscriptions, agency packs, and related deliverables (collectively, the "Services"). Deliverables typically include written reports, scores, findings, screenshots, recommendations, and estimates (the "Reports"). The Services analyze publicly accessible pages of the website you designate, together with data from third-party sources such as Google's public performance datasets. Voltic performs software-assisted analysis with human quality review. Voltic does not modify your website, implement changes, or host your content, and the free scan's teaser output is provided as-is with no obligations beyond this agreement.

2Eligibility & accounts

In short: business use, adults only, keep your account honest and secure.

The Services are offered for business purposes. You must be at least 18 years old and capable of forming a binding contract. You agree to provide accurate, current information when ordering or creating an account, to keep it updated, and to protect access to your email account, which is the key to your Voltic account. You are responsible for all activity under your account. We may decline, limit, or cancel orders at our discretion, including where we suspect fraud, abuse, or a site category we do not serve.

3Ordering, pricing & payment

In short: prices are in USD, charged via Stripe, taxes may apply, and launch pricing can change for future purchases.

Prices are stated in U.S. dollars and exclude any applicable taxes, which you are responsible for. Payment is processed by our payment processor (currently Stripe); we do not store full payment card numbers. Your order is accepted when payment settles. We may change prices, introduce or retire services, or run promotional pricing at any time; changes apply to future purchases, not to services already paid for. Subscriptions (such as Pulse Monitoring) bill in advance each period until cancelled. If a payment fails or is reversed, we may suspend the affected Service. Initiating a chargeback for a charge covered by our refund policy, without first requesting the refund, is a breach of these Terms; we reserve the right to dispute chargebacks and to recover reasonable costs of doing so.

4Your authorization to scan

In short: you may only point us at sites you own or control — and you're responsible if that's not true.

When you submit a website for any Service, you represent and warrant that you own the website or are authorized by its owner to commission the review, and that our access to its publicly available pages will not violate any law, contract, or third-party right. Our review tools access public pages in the manner of an ordinary visitor, identify themselves, respect robots.txt, and do not submit forms or complete transactions. You are solely responsible for the truth of your authorization. If your representation is false, Section 18 (Indemnification) applies, and we may terminate the Service without refund. We may decline to scan any site, including sites directed at children or focused on health or financial services, at our discretion.

5Delivery

In short: we target same-business-day delivery; if we can't deliver, you get your money back.

Reports are delivered to the email address provided at checkout and, where available, in your account portal. Delivery targets (such as "same business day") are good-faith targets, not guaranteed deadlines; complex or very large sites, blocked crawls, or third-party outages can extend delivery. If we cannot deliver a purchased Report in substantially complete form within five business days, your exclusive remedy is a full refund of that purchase. If a site's technical measures prevent a full review, we may deliver a partial Report with the limitation clearly noted, or refund the purchase, at our option. You are responsible for providing a working email address and checking spam filtering.

6Refunds & cancellation

In short: 14-day no-questions refund on one-time Reports; cancel subscriptions anytime, effective at period end.

One-time Report purchases (Deep Scan, AI Visibility Report, agency packs) carry a 14-day, no-questions-asked refund: email hello@go-voltic.com from your purchase email within 14 days of delivery and we will refund the purchase in full. Subscriptions may be cancelled at any time via the customer portal or by email; cancellation takes effect at the end of the current billing period, and periods already billed are not refunded except where required by law. Refunds are issued to the original payment method. Free services carry no refund because there is nothing to refund. Abuse of the refund policy (for example, repeated purchase-refund cycles to obtain free work) may result in refusal of future service.

7Not professional advice — and no certification

In short: Reports are informational. They are not legal, compliance, financial, or engineering advice, and they never certify anything.

Reports and all other outputs are provided for general informational purposes only. They are not legal advice, compliance advice, financial advice, tax advice, or professional engineering services, and no attorney-client, fiduciary, or professional relationship is created. In particular:

You should engage qualified professionals before acting on any finding where legal, regulatory, or significant financial consequences are possible.

8No guarantees of results

In short: we stand behind the quality of the review; we can't promise what happens to your traffic, rankings, or revenue.

Websites, search engines, AI assistants, browsers, and markets change constantly and are outside our control. We do not warrant or guarantee any particular outcome from implementing our recommendations, including improvements in conversion rate, revenue, search ranking, AI-assistant visibility or citation, page speed as experienced by future visitors, or any other metric. Findings reflect the state of your site and third-party data sources at the time of review and may become outdated.

9Your responsibilities

In short: your site, your call, your backups.

You are solely responsible for: deciding whether and how to implement any recommendation; testing changes and maintaining backups before modifying your website; the accuracy of information you provide to us; compliance of your own website and business with applicable law; and securing your own systems. Recommendations are implemented at your own risk. Nothing in a Report shifts responsibility for your website's content, code, or conduct to Voltic.

10Intellectual property

In short: your Report is yours to use for your business; our tools, methods, and templates stay ours.

Upon full payment, you receive a perpetual, worldwide, non-exclusive license to use, reproduce, and share your Report for your internal business purposes, including sharing with your employees, contractors, and advisors (and, for agency packs, with the specific client whose site was reviewed). Voltic retains all right, title, and interest in the Services, including our software, scanners, scoring methods, report templates, designs, and know-how, and all improvements to them. You may not resell, republish, or offer Reports (or reviews derived from our Services) as your own product except as expressly permitted for agency packs. If you send us feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free license to use them without restriction or compensation. "Voltic," the Voltic mark, and the bolt-bar logo are our trademarks; these Terms grant no right to use them.

11Acceptable use

In short: don't use us to probe sites you don't control, break the law, or reverse-engineer the product.

You agree not to: (a) submit for review any website you are not authorized to commission (Section 4); (b) use the Services to harass, defame, or gain competitive intelligence on a third party's site without authorization; (c) attempt to probe, disable, overload, or interfere with the Services or their security; (d) reverse engineer, scrape, or build a competing dataset from the Services; (e) use the Services in violation of any law, including export and sanctions laws; or (f) misrepresent Report contents as certifications or as the work of another party. We may refuse or terminate service for violations.

12Behavioral-tier services

In short: real-visitor analytics engagements are governed by a separate signed agreement.

Services involving analytics or session recording deployed on your website (our "Behavioral" tier) are provided only under a separately executed services agreement and data-processing addendum, which govern consent requirements, data handling, and the parties' responsibilities for that engagement. These Terms govern until and unless such an agreement is signed; in case of conflict for those engagements, the signed agreement controls.

13Privacy & data

In short: our privacy notice explains what little we collect; we never sell your data.

Our collection and use of information is described in the Privacy Notice, which is incorporated into these Terms. In summary: we act as a service provider; we do not sell personal information; and Reports about your site are shared only with you and those you authorize, except as required by law. We may use aggregated, de-identified data (never identifying you or your site) to improve the Services and publish research.

14Communications

In short: we'll always email you about your orders; marketing email is your choice, and every message has an unsubscribe.

By purchasing, you consent to receive transactional communications — order confirmations, Report delivery, re-scan results, subscription and billing notices, and service or legal updates. These are part of the Service and are sent as long as you have an active purchase or account. Marketing communications (product news, tips, offers) are sent only with your consent, which you may give or withdraw at any time in your account's communication preferences or via the unsubscribe link present in every marketing email; opt-outs are honored promptly and in any event within 10 business days, consistent with CAN-SPAM. Unsubscribing from marketing does not stop transactional messages about services you have purchased. You also agree that we may communicate with you electronically and that electronic notices satisfy any legal requirement that a communication be in writing.

15Third-party services

In short: Stripe handles payments; Google supplies public data; their outages aren't our breach.

The Services depend on third parties, including payment processing (Stripe), email delivery, hosting, and public data sources (such as Google's PageSpeed and Chrome UX Report APIs). Your use of third-party services is governed by their own terms. We are not responsible for third-party acts, omissions, outages, or data inaccuracies, and delays they cause extend our delivery targets accordingly.

16Disclaimer of warranties

In short: the Services are provided "as is."

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES AND REPORTS ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, OR COMPLETENESS, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT FINDINGS WILL IDENTIFY EVERY ISSUE AFFECTING YOUR WEBSITE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN WARRANTY EXCLUSIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

17Limitation of liability

In short: our total liability is capped at what you paid us in the last three months, and neither of us is liable for indirect damages.

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) IN NO EVENT WILL VOLTIC BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, LOSS OF GOODWILL, OR BUSINESS INTERRUPTION, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; AND (B) VOLTIC'S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (i) THE AMOUNTS YOU PAID TO VOLTIC IN THE THREE (3) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (ii) ONE HUNDRED U.S. DOLLARS ($100).

THE LIMITATIONS IN THIS SECTION APPLY TO EVERY CLAIM, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, AND ARE A FUNDAMENTAL BASIS OF THE BARGAIN — THE SERVICES WOULD NOT BE OFFERED AT THESE PRICES WITHOUT THEM. THEY DO NOT APPLY WHERE PROHIBITED BY LAW, AND NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT LAWFULLY BE LIMITED, INCLUDING FOR FRAUD OR WILLFUL MISCONDUCT.

18Indemnification

In short: if your false authorization or misuse of the Services gets us sued, you cover it.

You will defend, indemnify, and hold harmless Voltic and its owner, contractors, and agents from and against any claims, damages, liabilities, penalties, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) a breach of your representations in Section 4 (authorization to scan); (b) your website, its content, or its compliance with law; (c) your use of any Report or implementation of any recommendation; (d) your violation of these Terms or of any law or third-party right; or (e) disputes between you and any client of yours (including under agency packs). We will promptly notify you of any such claim and may participate in the defense with our own counsel at our expense. You may not settle any claim that imposes obligations on us without our written consent.

19Term, suspension & termination

In short: these Terms apply while you use the Services; we can suspend for abuse; the important sections survive.

These Terms apply from your first use of the Services and continue while you use them. We may suspend or terminate access (including cancelling pending orders with a refund of amounts paid for undelivered work) if you materially breach these Terms, if required by law, or to protect the Services or other customers. You may stop using the Services at any time; Sections 7, 8, 10, 14 (as to record-keeping of consent), and 16 through 23 survive termination.

20Disputes & arbitration — please read carefully

In short: talk to us first; then binding individual arbitration instead of court (small claims excepted). You can opt out within 30 days. No class actions.

Informal resolution first. Before filing any claim, you agree to email hello@go-voltic.com with a description of the dispute and give us 30 days to resolve it — most issues are fixed faster than any filing.

Binding arbitration. Except as provided below, any dispute arising out of or relating to the Services or these Terms will be resolved by final and binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules (or Commercial Rules for business claimants where those rules so provide). The arbitration will be conducted remotely by videoconference or, at your election, in the county of your principal place of business. The Federal Arbitration Act governs this section. For consumer claimants, we will bear AAA filing and arbitrator fees beyond the amount of a court filing fee, per AAA's consumer rules. The arbitrator has exclusive authority to resolve disputes about the scope and enforceability of this arbitration agreement, and may award the same individual relief a court could.

Exceptions. Either party may (a) bring an individual claim in small-claims court, or (b) seek injunctive relief in court for infringement or misuse of intellectual property or for unauthorized access to systems.

Class action and jury waiver. ALL CLAIMS MUST BE BROUGHT IN THE PARTIES' INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE CLAIMS. TO THE EXTENT ANY CLAIM PROCEEDS IN COURT, BOTH PARTIES WAIVE TRIAL BY JURY. If the class waiver is found unenforceable as to a particular claim, that claim (and only that claim) must proceed in court.

Your right to opt out. You may opt out of this arbitration agreement, without any effect on your Services, by emailing hello@go-voltic.com with the subject "Arbitration opt-out" within 30 days of your first acceptance of these Terms, stating your name and purchase email.

Time limit. Any claim must be filed within one (1) year after it accrues, or it is permanently barred, to the extent permitted by law.

21Governing law

In short: U.S. law, the state where Voltic is based.

These Terms and any dispute are governed by the laws of the U.S. state in which Voltic's principal place of business is located, without regard to conflict-of-laws rules, and by the Federal Arbitration Act as to Section 20. Subject to Section 20, any claim not subject to arbitration must be brought in the state or federal courts of that state, and both parties consent to their jurisdiction.

22Changes to these Terms

In short: we can update these Terms; material changes are notified; new terms apply to new purchases.

We may revise these Terms from time to time. The "Last updated" date above reflects the current version. Material changes will be notified by email to active customers or by prominent notice on the site at least 14 days before they take effect. Changes apply prospectively: the version in effect when you make a purchase governs that purchase. Continued use of the Services after changes take effect constitutes acceptance.

23General provisions

In short: the standard machinery that makes contracts work.

Entire agreement. These Terms, the Privacy Notice, and any signed Behavioral-tier agreement are the entire agreement between us regarding the Services and supersede all prior discussions. Severability. If any provision is held unenforceable, it will be modified to the minimum extent necessary, and the rest remains in effect. No waiver. Failure to enforce a provision is not a waiver of it. Assignment. You may not assign these Terms without our written consent; we may assign them in connection with a merger, sale, or reorganization. Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, other than payment obligations. Independent parties. Nothing creates a partnership, joint venture, or agency. Export. You may not use the Services in violation of U.S. export or sanctions laws. Headings and summaries are for convenience; the full text of each section controls over its "In short" summary.

24Contact

Questions about these Terms: hello@go-voltic.com. Notices to Voltic must be sent to that address and are effective on receipt.